Distance Selling Agreement

Effective Date: 15.06.2026
Seller: Nangaro Furniture
Website: www.nangaro.com

This Distance Selling Agreement has been established electronically in accordance with the provisions of the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, and sets out the rights and obligations of the parties specified below.

Parties

Seller

Company Name: Nangaro Furniture
E-mail: enquiries@nangaro.com
Telephone: +595 974 37 30 30
Address: RI6 Boquerón N. 729, Barrio, Mariscal Estigarribia, P.O. Box:1416 Asunción, Paraguay

Buyer

The consumer who places an order through the website.

The name, surname, address, telephone number and e-mail information entered by the Buyer during the order process shall be taken as basis.

Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product or products ordered electronically by the Buyer through the Nangaro website.

The product name, quantity, price, payment method, delivery address and delivery information relating to the order shall be based on the information displayed on the order confirmation screen.

Product and Order Information

The following information regarding the products subject to the order is also displayed on the payment screen:

product name
product quantity
unit price of the product
total sales amount
shipping / delivery fee
payment method
delivery address

This information forms an integral part of the order confirmation.

Payment and Delivery

The order amount is collected through the payment method selected by the Buyer.

The Seller is obliged to deliver the product within 30 days at the latest from the date the order is received. Within the scope of the applicable legislation, this period may be extended where necessary, provided that prior information is given.

For bespoke or out-of-stock products, the delivery period may be notified separately.

Right of Withdrawal

The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of receiving the product, without providing any reason.

The notification of withdrawal may be made through the following communication channels:

e-mail
written application
contact form

Within the scope of the right of withdrawal, the product must be unused, undamaged and in resale condition.

Exceptions to the Right of Withdrawal

The right of withdrawal may be limited under the applicable legislation for the following products:

furniture produced according to customer-specific measurements
products prepared with special fabric / colour selections
made-to-order modular designs
products that have been assembled and used

This is particularly important for custom-size armchairs, sofas and dining room products.

Damaged or Incomplete Delivery

If any damage is observed on the packaging of the product during delivery, a report must be prepared in the presence of the cargo officer.

Products received without a damage report shall be subject to evaluation during the process.

Resolution of Disputes

In disputes that may arise from this agreement, Consumer Arbitration Committees and Consumer Courts shall be authorised within the monetary limits announced by the Ministry of Trade of the Republic of Türkiye.

Within the scope of 2026 regulations, cases where mediation may be required for relevant disputes shall also be evaluated in accordance with the applicable legislation.